SASSA Change Phone Number

Request Phone Change

Full Name South African ID Number Old Cellphone Number New Cellphone Number

Check Cellphone Number Change Status

South African ID Number

To make it easier for applicants and beneficiaries, we offer a simple online tool that helps you change your SASSA phone number quickly and securely. If you recently lost access to your old cellphone or need to update your contact details, follow these steps to use the tool:

Step 1: Open the Change Phone Number Tool

Visit the official SASSA Status Check website and navigate to the "Change Phone Number" section. The tool is available directly from the homepage under "Services."

Step 2: Enter Your Personal Information

Fill in the required fields:

Full Name: As it appears on your South African ID document.
South African ID Number: Ensure your ID number is entered correctly (13 digits).
Old Cellphone Number: The number currently registered with SASSA.
New Cellphone Number: The number you wish to update in SASSA’s system.

Accuracy is very important. Double-check your entries before continuing.

Step 3: Submit Your Change Request

Once all fields are completed, click the "Submit Change Request" button. Your information will be securely sent for processing. You will receive an on-screen confirmation that your request has been logged successfully.

Step 4: Wait for Verification

Phone number change requests are usually verified within 24 to 48 hours. You can return to the site at any time to check the status of your update by entering your ID number under the "Check Status" section of the tool.

Step 5: Check Your New Phone Number Confirmation

If your request is approved, SASSA will update their system with your new phone number, and you will start receiving grant notifications, payment alerts, and status updates to your updated cellphone number.

Updating your contact information, especially your cellphone number, is essential when applying for financial assistance from the South African Social Security Agency (SASSA). Whether you are applying for the SASSA R350 Social Relief of Distress (SRD) grant or any other form of aid, providing the correct phone number ensures you receive vital updates regarding your application, payment schedules, and notifications. If you need to change your SASSA phone number in 2025, this guide outlines everything you need to know to do it correctly and avoid payment disruptions.

Below, we provide step-by-step instructions on how to change your phone number on a SASSA application, frequently asked questions, troubleshooting tips, and the latest information about keeping your SASSA contact details updated in South Africa.

1. Why It’s Important to Change Your SASSA Phone Number

Your phone number is a critical communication channel between SASSA and beneficiaries. Here’s why keeping it updated matters:

Application Updates: SASSA sends SMS notifications about application status, approvals, rejections, and payment dates.
Payment Information: If your grant payments are linked to mobile services like CashSend or eWallet, your registered cellphone number is necessary to access your funds.
Identity Verification: Your phone number is often used for verifying your identity during the SASSA SRD Status Check process.

Without an up-to-date phone number, you could miss out on crucial payment notifications, risk delays, or even lose access to your funds. Especially for SRD R350 recipients in 2025, maintaining updated contact information is vital.

2. How to Change Your SASSA Phone Number (2025 Update)

Changing your registered cellphone number with SASSA has become easier. You can update it online or by visiting a SASSA office. Here’s the latest process:

Step 1: Access the SASSA SRD Website

Go to the official SASSA SRD website. This portal allows you to manage your personal grant details, including phone number updates:

Navigate to the SASSA SRD homepage.
Scroll to "How do I change my details if I changed my phone number or payment method?"
Click on "Submit your banking details" — this section also handles phone number updates.

Step 2: Submit Your New Phone Number

After opening the correct section, you’ll be asked to enter your updated cellphone number. Ensure accuracy before submission as this number will be linked to all future grant communications.

Step 3: Confirm and Complete the Update

Review your information carefully. Once confirmed, submit your change request. You should receive SMS notifications within a few days after successful processing.

Step 4: Need Help? Contact SASSA

If you encounter technical problems or cannot access the internet, you can update your details by contacting SASSA directly:

SASSA Toll-Free Helpline: 0800 60 10 11
Or visit your nearest SASSA local office with your ID and supporting documents.

3. Updating Your SASSA Phone Number for Different Payment Methods

Different payment methods have specific requirements when you change your SASSA phone number:

For Bank Account Payments

If your grant payments are made directly to your bank account, updating your phone number ensures you continue receiving SMS payment confirmations but will not interrupt your direct deposits.

For Mobile Money or Cash Transfer Payments

For mobile money options like CashSend, eWallet, or Postbank, your registered phone number is mandatory to access funds. If the phone number linked to your payment service is wrong, you might be unable to withdraw your grant money.

Log in to the SASSA SRD website.
Update your phone number and confirm your mobile payment option.
Submit the changes securely.

4. How to Check if Your SASSA Phone Number Has Been Updated

After submitting your phone number change request, it’s important to verify the update:

Visit the SASSA Status Check page.
Input your South African ID number and your new cellphone number.
Click "Submit" to verify if your updated information is reflected in the system.

Once confirmed, you will begin receiving grant-related notifications on your new number.

5. Troubleshooting Common Issues When Changing SASSA Phone Number

Forgotten Login Details

If you’ve forgotten your SASSA SRD portal login details, use the "Forgot Password" feature. Enter the email or cellphone number initially registered with SASSA to reset your login credentials.

Delayed Update Confirmation

It may take a few business days to process phone number updates. If you don't receive SMS confirmations after 7 working days, contact SASSA support or visit an office.

Phone Number Not Updating?

If the update isn't reflected after 7–10 working days, it's possible your request encountered an error. Contact the SASSA call center or submit a fresh request through the SRD website.

6. Frequently Asked Questions About Changing SASSA Phone Numbers

How long does it take to change a SASSA phone number?

Typically, it takes 3–7 working days for SASSA to process phone number changes, depending on workload and system updates.

Can I update my number for Child, Disability, or Pension Grants?

Yes. Whether you’re a recipient of the Child Support Grant, Old Age Pension, Disability Grant, or SRD Grant, you can update your phone number using the same process on the SRD website.

Will missing an updated phone number block my SASSA payment?

While payments to your bank account will continue, failure to update your mobile number can prevent you from receiving important notifications or using mobile cash withdrawal services.

What if I lost access to my old cellphone number?

Immediately update your contact information via the SRD website or visit a SASSA office. Bring your ID document for identity verification during the process.

Can I change my SASSA phone number in person?

Yes. If you prefer in-person updates, visit your nearest SASSA office with your South African ID and supporting documents to update your cellphone number directly with an official agent.

7. Conclusion: Keep Your SASSA Phone Number Updated for 2025 and Beyond

Ensuring that SASSA has your correct cellphone number is critical for grant applicants and beneficiaries across South Africa. Whether you’re receiving the SASSA R350 SRD grant or other social grants, keeping your phone number updated will ensure you never miss important updates, payment confirmations, or application decisions.

In 2025, SASSA has improved and simplified the phone number change process through online and in-person options. Following the steps above will help you secure your grant payments smoothly and avoid any communication delays. Always verify after updating to ensure that SASSA correctly captures your latest contact details.

Need to check your latest grant status? Visit the official SASSA Status Check page for real-time updates.

Change SASSA Phone Number