Privacy Policy

Last Updated: 21 September 2024

This Privacy Policy outlines the types of personal information that sassa-status.co.za ("we", "us", or "our") collects, how we process and protect that information, and your rights concerning your personal data. By using our website https://sassa-status.co.za (the "Site"), you agree to the terms and conditions of this Privacy Policy.

1. Information We Collect

We collect and process the following types of personal data:

a. Information You Provide

Contact Information: When you contact us, we may collect your name, email address, phone number, and other contact details.
Account Information: If you create an account on our Site, we may collect your username, password, and other login details.
Communication: We may collect any communications you have with us, including emails and customer support requests.

b. Information Collected Automatically

Cookies and Tracking Technologies: Our Site uses cookies and similar technologies to enhance user experience, analyze usage, and gather data. Cookies help us understand how you interact with our Site. You can control cookie preferences in your browser settings.
Log Data: We automatically collect information when you visit our Site, including your IP address, browser type, device information, referring/exit pages, and timestamps of visits.
Analytics: We use third-party analytics tools such as Google Analytics to collect information about how users interact with our Site.

2. How We Use Your Information

We process your personal information for the following purposes:

To Provide Services: We use your data to provide, maintain, and improve the services on our Site, including processing SASSA status checks.
To Communicate with You: We use your email and contact details to respond to your inquiries, provide customer support, and send updates regarding our services.
To Improve User Experience: We analyze user behavior to improve and personalize the content and features on our Site.
For Legal Compliance: We may process your information to comply with applicable laws, regulations, or legal obligations.
Marketing and Promotions: With your consent, we may send you promotional messages and advertisements that we believe may be of interest to you.

3. Legal Basis for Processing

We process personal information based on the following legal grounds:

Consent: Where required by law, we will obtain your consent before processing your personal information for certain purposes, such as sending promotional emails.
Legitimate Interests: We process your data for purposes related to improving our services, ensuring security, or responding to your requests where our legitimate interests do not override your privacy rights.
Legal Obligations: In certain cases, we are legally required to process your data to comply with applicable laws and regulations.

4. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. However, we may share your personal information under the following circumstances:

Service Providers: We may share data with third-party service providers to assist with website hosting, analytics, or marketing services.
Legal Requirements: We may disclose your personal data if required by law, court order, or government request, or if such disclosure is necessary to protect our legal rights or the rights of others.
Business Transfers: If our business or assets are merged or acquired, your personal information may be transferred as part of the transaction.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When we no longer need your data, we will securely delete or anonymize it.

6. Your Data Protection Rights

In compliance with data protection laws such as the Protection of Personal Information Act (POPIA) and the General Data Protection Regulation (GDPR), you have the following rights concerning your personal data:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You have the right to request correction of inaccurate or incomplete information.
Right to Erasure: You can request the deletion of your personal data under certain circumstances.
Right to Restrict Processing: You have the right to request that we limit how we use your personal information.
Right to Data Portability: You can request to receive your data in a structured, commonly used format to transfer to another service provider.
Right to Object: You have the right to object to the processing of your personal data in certain situations, such as for direct marketing purposes.
Right to Withdraw Consent: If we are processing your data based on consent, you can withdraw your consent at any time.

7. Security Measures

We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, loss, or disclosure. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. International Transfers

We may transfer your personal data to countries outside of South Africa or the European Economic Area (EEA) for processing. In such cases, we ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses approved by data protection authorities.

9. Cookies and Tracking Technologies

Our Site uses cookies to enhance user experience, personalize content, and analyze website traffic. You can manage cookie preferences through your browser settings. For more detailed information on how we use cookies, please see our Cookies Policy.

10. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will delete that information immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of any significant changes by email or a prominent notice on our Site. Please review this Privacy Policy periodically for updates.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:

Email : [email protected]

Phone: 012 211 1926

Address
409 Pretorius St, Arcadia
Pretoria, 0007,
South Africa