Privacy Policy

Our Commitment to Your Privacy

We take your privacy seriously. We do not collect, store, or share any personally identifiable information unless it is explicitly provided for service purposes — and even then, it is never retained or reused. We are fully compliant with all applicable legislation and follow industry best practices to protect all user interactions on our website.

What We Do (and Don’t Do)

• ✅ We provide SRD grant guidance, tools, and educational content.
• ✅ We operate independently from SASSA and all government bodies.
• ✅ We do not store ID numbers, phone numbers, or banking details.
• ❌ We do not sell user data or share it with third parties.
• ❌ We do not track users beyond what is necessary for basic site analytics (e.g., visitor count, location by region).
• ❌ We do not process SRD applications or appeals ourselves — we only guide you to official sources.

Compliance with POPIA and South African Law

mySRD is fully aligned with the Protection of Personal Information Act (POPIA) No. 4 of 2013. In line with POPIA, we commit to:

• Transparency: Clearly explaining how and why your information may be used.
• Minimal Data Processing: We only process information necessary to provide the requested service or content.
• Consent: We do not collect or retain personal data without your consent.
• Security Safeguards: We use HTTPS encryption and industry-standard security measures to protect all data transmissions.

Our services may also fall under the scope of the Electronic Communications and Transactions Act (ECTA), particularly with regard to safe digital conduct and transparency in online transactions.

Cookies & Tracking

We use a minimal set of cookies strictly for functionality and anonymous analytics:

• Essential Cookies: Required for basic site performance.
• Analytics Cookies: Anonymized data to help us understand visitor behavior and improve our content.

We do not use advertising cookies, behavioral profiling, or third-party trackers beyond analytics tools (e.g., Google Analytics) configured to anonymize data and respect Do Not Track settings where possible.

Links to External Sites

Our platform includes links to the official SASSA portals and other government services. While we carefully vet all links, we are not responsible for the content, security, or privacy practices of those external sites. Please review their respective privacy policies before submitting any personal information on external websites.

Your Rights Under POPIA

You have the right to:

• Request access to any personal data we may hold (we typically hold none).
• Request correction or deletion of any personal data we may process (in rare tool interactions).
• Withdraw consent to the use of your data, where applicable.
• Lodge a complaint with the Information Regulator if you believe your data has been mishandled.

Security Measures

All form submissions, tools, and content on mySRD are served over secure HTTPS connections. We use reputable infrastructure providers with security monitoring and access controls. We do not process any payment information or sensitive government credentials.

Contact Us

If you have questions or concerns about this privacy policy or your data rights, please contact our team:

• Email: admin@mysrd.co.za
• Business Hours: Monday to Friday, 08:00 – 17:00
• Location: Cape Town, South Africa

Updates to This Policy

This privacy policy may be updated from time to time to reflect changes in legislation or improvements in our practices. The latest version will always be available on this page.