Fix SASSA SRD R370 "Bank Details Pending" Status

The "Bank Details Pending" status for your SRD R370 grant typically means your application has been approved, but SASSA is either awaiting your banking information or is in the process of verifying the bank details you've submitted. No payment can be made until valid bank details are captured and successfully verified.

Banking Detail Issues?

To submit or update your bank details, or if this status persists, visit the official SRD website. You can also perform a SASSA Status inquiry for updates.

Official SRD Website: srd.sassa.gov.za

SASSA Toll-Free: 0800 60 10 11

What Does "Bank Details Pending" for SRD R370 Actually Mean?

When your SRD R370 grant status shows as "Bank Details Pending," it's a positive sign in that your application has likely passed the initial eligibility checks for approval. However, it indicates a crucial step is still incomplete or underway: the provision and/or verification of your banking information for payment.

This status specifically means that SASSA either:

  • Has not yet received any banking details from you for the grant payment.
  • Has received your banking details, but the verification process with your bank is still ongoing.
  • May have encountered an issue with previously submitted banking details, requiring you to update or re-submit them.

Crucially, no SRD R370 grant payment will be disbursed to you while your status remains "Bank Details Pending." Resolving this is essential to receive your funds if you've chosen bank payment.

Why Your SRD R370 Status Might Show "Bank Details Pending"

Several situations can trigger the "Bank Details Pending" status:

  • No Banking Details Submitted: You may have completed the application but did not provide bank account information, perhaps intending to use a cash send/retailer option but not explicitly selecting it, or you may have overlooked this step.
  • Recent Submission of Banking Details: If you have just added or updated your banking details on the SASSA SRD website, there is a necessary verification period. SASSA communicates with your bank to confirm the account is valid, active, and in your name. This process can take several days to a couple of weeks.
  • Ongoing Verification by SASSA: Even if submitted some time ago, there might be a backlog or delay in the batch verification process between SASSA and the banks.
  • Previous Banking Details Failed Verification: If banking details you provided earlier were incorrect (e.g., wrong account number, account not in your name, closed account), SASSA cannot use them. Your status may show this until you provide valid, verifiable details.
  • Change in Preferred Payment Method: If you previously used a different payment method (e.g., Post Office) and have recently opted for bank payment, the new bank details will need to be verified.
  • System Hold or Review: In some cases, there might be a temporary system hold or specific review related to your banking information that needs to be cleared before verification completes.

To understand your specific situation, you might need to manage your banking details via the official SRD website.

How to Resolve a "Bank Details Pending" SRD R370 Status

The primary action to resolve this status involves ensuring SASSA has your correct, active, and verifiable banking details (or your selection of an alternative payment method).

  1. Access the SASSA SRD Website: Go to the official portal: srd.sassa.gov.za.
  2. Navigate to the Banking Details Section: Find the option to submit or change banking details for South African ID holders.
  3. Verify Your Identity: Enter your ID number and the OTP sent to your registered mobile phone to access your SRD grant profile.
  4. Check Current Banking Information:
    • If no details are present, you need to submit them. Carefully enter your bank name, account number, account type, and branch code. The account must be in your name.
    • If details are present but "Pending", double-check them for any errors. If you spot an error, correct it and resubmit.
    • If details are present and appear correct, the verification is likely still genuinely in progress.
  5. Alternatively, Select Cash Send/Retailer Option: If you do not have a bank account or prefer not to use one, ensure you have correctly selected an available cash send or retailer payment option. The "Bank Details Pending" might appear if this selection wasn't properly captured and the system defaults to expecting bank details.
  6. Submit/Resubmit Details: After entering or correcting information, submit it.
  7. Allow Time for Verification: After submitting or re-submitting details, SASSA and your bank need time to verify them. This process can take from a few days to two weeks, sometimes longer during peak periods. Keep checking your SASSA grant payment status for updates.
  8. Patience is Key: Once you've ensured the correct details are submitted, allow reasonable time for the verification to complete. Constantly re-submitting unchanged, correct details may not speed up the bank's internal verification process.
  9. Contact SASSA if Overly Delayed: If "Bank Details Pending" persists for an excessively long time (e.g., over 3-4 weeks) despite providing correct information, consider calling the SASSA Toll-Free line (0800 60 10 11) for advice, though they will likely first confirm you've used the online portal correctly.

Remember, accuracy is critical when submitting banking details to prevent payment failures or further delays.

"Bank Details Pending" SRD R370 Status: Frequently Asked Questions

Q1: If my SRD R370 status is 'Bank Details Pending', does it mean my grant is approved?

Often, yes. "Bank Details Pending" usually appears after SASSA has done initial eligibility checks and found you approved for the grant, but they cannot pay you without valid and verified payment details. However, final approval for payment for a specific month also depends on the successful verification of these banking details.

Q2: How long does SASSA take to verify bank details once submitted?

Bank verification typically takes between 3 to 14 working days. This can fluctuate based on the specific bank's processing times and SASSA's current workload. You should check your SASSA application status regularly during this period.

Q3: What happens if my submitted banking details fail SASSA's verification?

If your banking details fail verification, your SRD R370 status may change to "Payment Failed" or a similar message indicating a problem. You will then need to log back into the SASSA SRD website to submit correct and verifiable banking details. The payment for that period will be held until valid details are processed.

Q4: Can I receive my SRD R370 grant payment if my status is 'Bank Details Pending'?

No, payment cannot be processed while this status is active. SASSA must successfully verify your banking details before any funds can be disbursed to your account. Ensure you resolve this status by providing correct information promptly.

Q5: I don't have my own bank account. Will my SRD status always show 'Bank Details Pending'?

Not necessarily. If you do not have a bank account, you should select one of SASSA's approved alternative payment methods (like payment via specific retailers) on the SRD website. If you correctly select such an option, your status should progress without being stuck on "Bank Details Pending." If it does show this, it may mean your alternative payment choice wasn't correctly registered, and you should revisit the payment options on the SRD portal.

Q6: What does "Client banking details are to be verified by National Treasury" mean after submitting details?

This is part of the standard verification process. National Treasury plays a role in validating banking information against central databases to ensure authenticity and to prevent fraud before payments are made by SASSA. It's a normal step after you've submitted your details and it confirms the verification is actively in progress.