Troubleshooting Common SASSA SRD R350 Errors & Finding Solutions

Checking your SASSA grant application status can sometimes lead to frustration when you encounter unexpected issues. But don't worry, you're not alone! Many applicants face similar challenges, and we're here to help you understand and resolve them.

1. Incorrect ID Number

This is the most frequent error. Double-check that you've entered your South African ID number correctly, including all 13 digits. Even a single typo can lead to a "No Record Found" message.

Solution:

• Carefully re-enter your ID: Take your time and verify each digit against your ID document.
• Try alternative channels: If the website still doesn't recognize your ID, try checking your status through the SASSA WhatsApp line (082 046 8553) or USSD code (*134*7737#).

2. Wrong Grant Type

SASSA administers various grants (e.g., Older Persons, Disability, Child Support, SRD). Make sure you're checking the status for the correct grant type.

Solution:

• Confirm your grant: Refer to your application confirmation or any SASSA correspondence to verify the type of grant you applied for.
• Select the correct option: On the status check page, choose the specific grant you're inquiring about.

3. Application Under Processing

This status is normal during peak application periods. It means SASSA is still reviewing your application, and there's no need to panic.

Solution:

• Be patient: Check back after a few days or weeks. You can also contact SASSA directly for an update.

4. Technical Errors/Website Down

Sometimes, the SASSA website experiences technical difficulties or high traffic volumes, leading to errors or downtime.

Solution:

• Try again later: If you encounter an error message, try refreshing the page or checking back at a less busy time.
• Use alternative channels: If the website is down, try the WhatsApp or USSD options mentioned above.

5. No Record Found

This usually means that SASSA has not yet received your application, or there's an issue with the information you provided.

Solution:

• Confirm application submission: Double-check that you submitted your application correctly and have proof of submission.
• Check for errors: Review your application for any mistakes in your personal details.
• Contact SASSA: If you're certain your application was submitted correctly, contact SASSA for assistance.

6. Payment Dates Not Updated

Sometimes, there might be delays in updating payment dates on the system.

Solution:

• Be patient: Payment dates are usually updated closer to the payment cycle.
• Check regularly: Keep checking for updates.
• Contact SASSA: If you're concerned about a significant delay, contact SASSA directly.

7. Status Shows "Pending"

This means your application is still under review. It can take several weeks for SASSA to process applications, especially during peak times.

Solution:

• Be patient: Wait for SASSA to finalize their assessment.
• Check regularly: The status should change once a decision is made.
• Contact SASSA: If you've been waiting for an extended period, contact them for an update.

Remember:

• Always use official SASSA channels for the most accurate and up-to-date information.
• Be wary of scams and never share your personal information with unverified sources.